Privacy policy
Last updated: September 2026
Mingalaba (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.mingalaba.co.uk, contact us, request a quote, make a booking, or otherwise interact with our services.
Mingalaba provides football-themed educational talks and workshops in schools to promote language learning.
1. Who we are
Mingalaba is the organisation responsible for the personal information collected through this website and in connection with our services.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us through the contact details provided on our website.
2. Information we collect
When you contact us through our website or enquire about our services, we may collect:
Your name
Your school or organisation name
Your school or organisation address
Your email address
The sessions or services you are interested in
Information about your goals or requirements for a visit
Information about how you found us
Any other information you choose to provide in your enquiry
If you proceed with a booking, we may collect additional information that is necessary to organise and deliver the booking.
We may also collect information when you communicate with us by email or through other communication channels.
3. How we use your information
We use personal information to:
Respond to enquiries and requests for information
Prepare and provide quotes
Discuss and arrange school visits, talks and workshops
Finalise and administer bookings
Understand your requirements and tailor our services appropriately
Communicate with you about an existing enquiry or booking
Obtain feedback about our services
Send teaching materials or other information you have requested
Maintain appropriate business and administrative records
Improve our services and understand how people find our website
Protect our business and website and comply with our legal obligations
We will only use your personal information for purposes that are compatible with the reason it was collected, or where otherwise permitted or required by law.
4. Our lawful bases for using your information
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Legitimate interests – for example, responding to enquiries, managing our relationships with schools, administering our business and improving our services.
Steps taken at your request before entering into a contract – for example, when you ask us for a quote or provide information so that we can discuss or arrange a potential booking.
Contract – where processing is necessary to provide services that you have booked.
Legal obligation – where we need to keep or disclose information to comply with a legal requirement.
Consent – where we specifically ask for your consent to use your information for a particular purpose.
Where we rely on consent, you can withdraw that consent at any time.
5. Who we share your information with
We do not sell or rent your personal information.
We may share or store personal information with trusted service providers where this is necessary to operate our business and provide our services.
These may include:
Squarespace, which hosts and operates our website and may process information submitted through website forms
Google Workspace, which we use for business email and related services
Microsoft Forms, which we use for certain booking and feedback/survey processes
Other service providers where reasonably necessary to provide our services, operate our business, or comply with legal obligations
We expect service providers that process personal information on our behalf to handle that information securely and in accordance with applicable data protection requirements.
Some service providers may process information outside the UK. Where this occurs, we will ensure that appropriate safeguards are in place as required by UK data protection law.
6. How long we keep your information
We do not keep personal information for longer than we reasonably need it for the purpose for which it was collected, unless we have a legal or other legitimate reason to retain it.
Our general approach is:
School and organisation information: We may retain information about schools and organisations for as long as it is reasonably useful for maintaining our business records, understanding our relationship with schools and organisations, and providing our services. Where appropriate, information may be retained for historical or business-reference purposes.
Enquiry and contact information: We generally aim to review personal contact information associated with enquiries after approximately three years. If you contact us again during that period, the relevant retention period may be reviewed and extended where there is an ongoing legitimate business relationship or reason to retain the information.
Booking and service records: We may retain information relating to bookings and services for as long as reasonably necessary for business administration, accounting, legal, insurance or other legitimate purposes.
Feedback and survey information: We may retain feedback for as long as reasonably necessary to evaluate and improve our services. Where possible, information used for longer-term analysis will be anonymised.
We periodically review the personal information we hold and delete or anonymise information that we no longer need.
7. Website forms
If you submit an enquiry or quote request through our website, the information you provide will be used to respond to your enquiry and, where relevant, to discuss, quote for or arrange our services.
We recommend that you do not include unnecessary sensitive or confidential personal information in website forms.
8. Cookies and website technologies
Our website is hosted using Squarespace. The website may use cookies and similar technologies that are necessary for the operation, security and functionality of the website.
Depending on the services and settings used on our website, additional cookies or technologies may be used for analytics, performance or other purposes.
Where applicable, we will provide appropriate information and obtain consent where this is required by law.
You can manage cookies through your browser settings and, where provided, through our website’s cookie controls.
9. Emails and teaching materials
We do not operate a regular marketing email or text-message mailing list.
We may occasionally send teaching materials, resources or other information where this is connected to an existing enquiry, booking, request or professional relationship.
We will not use your contact details for unrelated marketing without an appropriate lawful basis and, where required, your consent.
If you receive an email from us that you no longer wish to receive, you can contact us and ask us not to send further non-essential communications.
10. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to business information is limited to people who need it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
11. Your rights
Under UK data protection law, you may have rights including:
The right to ask for a copy of the personal information we hold about you
The right to ask us to correct inaccurate or incomplete information
The right to ask us to delete your personal information in certain circumstances
The right to ask us to restrict how we use your information in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
Where processing is based on consent, the right to withdraw your consent
These rights are subject to certain legal exceptions and conditions.
To exercise your rights, please contact us using the contact details provided on our website.
12. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
You can find information about the ICO and how to make a complaint at:
Information Commissioner’s Office
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the way we use personal information, or changes in applicable law.
The latest version will always be made available on our website, with the date of the most recent update shown at the top.
14. Contact us
If you have any questions about this Privacy Policy, your personal information, or how we process your data, please contact us using the details above.
For information about our services, please visit www.mingalaba.co.uk.